FOR EMPLOYERS: Dos & Don'ts of the Switch Chat

So, you’ve posted a job, received a host of interested candidates and reciprocated interest. Congratulations! Switch is working for you, and likely in a much shorter time frame than you’re used to.

Millennials are the texting generation, and would prefer the short burst of conversation to a phone call or in-person interview -- even if it’s an exchange of professional credentials. We built a chat platform to make them more comfortable, and we’ve made it easy for recruiters hiring managers to navigate it as well. We have optimized the chat for both web and mobile devices, so you can vet and communicate with candidates from any device.


 Asking pointed questions is a big plus.

Asking pointed questions is a big plus.

Initiate the chat. Whether you’re starting the conversation or responding to a candidate communique, it’s good business to move forward quickly. Particularly when you’re vetting an attractive candidate, a response within an hour of a positive match will do wonders.

Keep your options open. Even when you’ve started the conversation, there is no obligation to pursue an interview with this candidate. If you match with a few interested candidates, let the conversations blossom for one or more days before hopping on a call.

Ask questions. The Switch candidate profiles are intentionally brief, and there may be some brief questions you have for the candidates you’re speaking with. If you need clarity about their location, salary expectations, years experience or alma mater, get those answered in the Switch chat.

Don’t leave them hanging. Got the necessary clarity? It’s time to move on. If you’re still interested, it’s time to move on to a phone or in-person interview. If not, it’s time to cut the candidate loose.


 If you're sure, you're sure. Time to take the next step and move the chat away from text.

If you're sure, you're sure. Time to take the next step and move the chat away from text.

Get too detailed during the chat. While a solid vetting period is important -- short, answerable queries -- the chat can easily get bogged down with long, open-ended question-and-answer sessions. Save those for the next phases.

Assume any prior knowledge. Just as you may have questions, so will candidates have their own. Be prepared to answer, briefly, any inquiries they may have about the job or company.

Lead candidates on. If you matched with a candidate who you quickly realize isn’t the right fit, let them know promptly that he or she is no longer in the running. That way, nobody ends up wasting their time.

Compromise your hiring process. Most important of all, all of this advice pales in comparison to your normal hiring process. While at Switch we want to streamline that process, you should never compromise or quicken just for convenience’s sake.