BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications!
BetterCloud Customer Success Managers (CSMs) are a critical part of their customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within the BetterCloud software. Customer Success Managers are trusted advisers on how to use the product and map it to a customer's specific business needs. betterCloud's role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, the mission is to delight BetterCloud's customers and have them truly love their time with BetterCloud.
Who are you?
Deeply committed to customer satisfaction and happiness
Analytical both quantitatively and qualitatively
Expert at juggling competing demands and managing limited time
Team-oriented, but eager to act aggressively to get things done for customers
Passionate about building a great company and a great product
Build deep, long-lasting relationships with our customers that help deliver BetterCloud’s world class customer experience
Consult regularly with clients to fully understand their needs and actively solve their pain points
Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
Monitor customer health to be ahead of problems and continually drive product adoption
Negotiate and renew current customer subscriptions
Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience
3+ years of sales, account management, customer success or support experience
Experience in SaaS is a major plus
To learn more about getting a quick intro with the recruiter, email firstname.lastname@example.org